jbdbet Privacy Policy

When you register, verify your account, contact support, or use Platform features, you may provide us with the following categories of personal data:

• Identity data: Full name, date of birth, gender, and government-issued identification document details (such as your National ID or passport number) when completing account verification.
• Contact data: Mobile phone number and email address used to create and manage your account.
• Address data: Residential address in Bangladesh (city/division, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar) where required for identity verification.
• Payment data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay) or bank account details used to process deposits and withdrawals. Full payment credentials are processed by the respective payment provider, not stored by jbdbet.
• Communications data: Records of your correspondence with jbdbet customer support, including chat transcripts, email threads, and support ticket content.

As you interact with jbdbet, we automatically collect certain technical and behavioural data:

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and network information.
• Usage data: Pages visited, games played, betting history, session duration, feature interactions, and click-stream data.
• Transaction data: Details of all deposits, withdrawals, bonus credits, wager amounts, and settlement outcomes associated with your account.
• Responsible gaming data: Deposit limits set, session time reminders activated, cooling-off periods requested, and self-exclusion status — collected to fulfil our responsible gaming obligations.
• Cookie and tracking data: Session tokens, preference cookies, and analytics identifiers as described in Section 6 of this Policy.

We may receive personal data about you from trusted third-party partners in limited circumstances:

• Payment processors: Transaction status, reference numbers, and confirmation details from bKash, Nagad, Rocket, Upay, and partner banks.
• Identity verification providers: Results of document checks or database lookups conducted as part of our Know Your Customer (KYC) process.
• Fraud prevention partners: Risk scores, device fingerprint assessments, and flagging data from third-party fraud detection services.
• Game providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other studio partners may share session data relevant to dispute resolution or RNG audits.

jbdbet does not share your personal data with third parties except in the following circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Islami Bank, Visa, and Mastercard receive only the transaction data needed to execute your payment instruction. Each provider operates under its own privacy policy.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive anonymised session identifiers necessary to deliver games and resolve technical disputes. They do not receive your full identity profile.
• Identity verification and KYC providers: Where we use a third-party service to verify your identity documents, we share the minimum data required (document image, name, date of birth) with that provider for the sole purpose of verification.
• Fraud and security partners: Anonymised technical signals (device fingerprint, IP geolocation metadata) may be shared with fraud detection services to protect all jbdbet players.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, courts, or regulatory bodies where we are legally compelled to do so or where disclosure is necessary to protect the safety of individuals.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of jbdbet's assets, player data may be transferred to the acquiring entity. You will be notified of any such change via a prominent notice on the Platform prior to the transfer taking effect.

In all cases, we require third-party recipients to handle your data securely, use it only for the purpose for which it was shared, and comply with applicable data protection standards.

As a jbdbet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at the email address shown in the footer of this page:

• Right of access: You may request a copy of the personal data we hold about you. We will provide this within a reasonable period and in a commonly used electronic format.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You can update basic account details directly in your account settings.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that we cannot delete data we are legally required to retain (e.g., transaction records under financial laws).
• Right to restriction: You may ask us to restrict processing of your data in certain circumstances, for example while a dispute about its accuracy is resolved.
• Right to data portability: Where processing is based on your consent or a contract with you, you may request a structured, machine-readable copy of the data you have provided to jbdbet.
• Right to withdraw consent: Where we rely on your consent as the legal basis for processing (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

jbdbet aims to respond to all privacy rights requests within 30 days. Complex or multiple requests may take longer, in which case we will notify you of the extended timeline.

jbdbet uses cookies and similar technologies (including local storage and session tokens) to make the Platform function correctly and to understand how players use it. The types of cookies we use are:

• Strictly necessary cookies: Essential for logging in, maintaining your authenticated session, and accessing secure areas of the Platform. These cannot be disabled without breaking core Platform functionality.
• Preference cookies: Remember your language and display settings so you do not need to reconfigure them on each visit.
• Analytics cookies: Collect anonymised data about which pages are visited most often, how long players spend in each section, and where navigation flows break down. This helps us improve the Platform experience.
• Security cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

jbdbet does not place third-party advertising or cross-site tracking cookies. You can control cookies through your browser settings; however, disabling strictly necessary cookies will prevent you from using the Platform.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the jbdbet privacy team using the details below. All privacy requests are handled confidentially.

• Email (plain text — not a link): [email protected]
• Response time: We aim to acknowledge all privacy requests within two BST business days and to resolve them within 30 calendar days.
• Required information: When submitting a privacy request, please provide your registered account username and a description of your request so we can locate your data accurately and respond efficiently.
• Identity verification: To protect your data, we may ask you to verify your identity before fulfilling an access, rectification, or erasure request. This is to ensure we do not disclose or delete data belonging to the wrong person.

jbdbet is committed to resolving privacy concerns directly and transparently. We treat every data-related request with the seriousness it deserves.